Privacy policy

Vape Legends NZ Privacy Policy

Vape Legends NZ is dedicated to upholding the privacy regulations relevant to our operations, ensuring high standards for the management of your personal data.

This document outlines the types of information we gather, our collection methods, storage practices, and the reasons we collect, use, and share it. It also explains your rights regarding access and correction, alongside details about the data we gather through our website and digital services.

By interacting with our website or sharing your details with us through other channels, you agree to the collection, use, and disclosure practices described in this policy. Please note that withholding certain information may limit our ability to provide you with specific products or services.

1. Information We Collect
When you register an account on our website, we collect fundamental personal details, including your:

• Name
• Email address
• Physical address
• Phone number
• Age (required for verification)

First-Time Order Age Verification: Because we sell age-restricted products, New Zealand law and regulations require us to verify that you are 18 years of age or older. When you place your first online order with us, we will send you an email requesting proof of age. Acceptable forms of ID include a valid:

• New Zealand Driver Licence
• Passport
• Kiwi Access Card

Please be assured that any identification documents you provide are strictly used for age verification purposes only. Once your age has been successfully verified, we will immediately and permanently delete these images and ID details from our systems.

Additionally, we maintain records of:

• Transaction History: Purchase dates, spending amounts, payment methods, and items bought (tracked when you log in to shop).
• Interactions: Your phone or email communications with our team regarding our products and services.

2. Cookies and Tracking Technology

We utilize "cookies"-small data files sent from our web server to your browser-to remember your preferences and enhance your browsing experience. Cookies are essential for features like keeping items in your shopping cart and recognising you when you return to the site.

3. How We Use Your Information

Vape Legends NZ primarily uses your data to verify your age and fulfill your orders.

• Core Operations: We leverage your contact details, shopping history, and other collected data to ensure smooth product delivery, conduct supplier and business research, and perform data analytics. This analytics work often involves aggregated data (which cannot identify an individual) to generate business insights. Finally, we use your data to maintain accurate records and respond to your inquiries.

4. Sharing Your Personal Data

Legal Compliance: We will disclose personal information if legally required to do so under the New Zealand Privacy Act (for instance, cooperating with Police investigations into alleged criminal activities).

5. Data Security and Storage

Safeguarding your information is a top priority. We enforce stringent data security protocols to mitigate the risks of unauthorized access, loss, misuse, or alteration of your personal data. Once your information is no longer needed for legitimate business purposes, we take steps to securely destroy or anonymise it.

We actively work to protect your account from scams and fraud. If you ever receive suspicious correspondence claiming to be from Vape Legends NZ, please email us immediately and attach a copy of the message in question.

6. Digital Services

When you interact with our digital platforms-including our website, we may collect technical data. This includes your IP address, device type, software version, location (if enabled), timestamps, referring websites, and browsing activity (such as clicked links).

• Aggregated vs. Identifiable Data: Much of the digital data we collect is statistical and cannot identify you personally. However, if you are logged in or can otherwise be identified, we may associate your digital activity with your personal profile.
• External Links: Our platforms may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their individual privacy policies.

7. Accessing and Correcting Your Information

You have the right to request access to any personal data we hold about you (subject to limited legal exceptions). If you have questions about our privacy practices, wish to provide feedback, or want to view or correct your information, please contact our team.